Shipping & Returns
Shipping
Free Shipping on Orders Over $75
All ECO2STORE products are made to order, which means your item is created just for you after you place your order. Here's what to expect:
- Production Time: 2–5 business days
- Standard Delivery: 5–10 business days after production
- Total Estimated Delivery: 7–15 business days from order date
Carbon-Neutral Shipping Every ECO2STORE order ships carbon-neutral. We offset the environmental impact of every shipment because sustainability doesn't stop at the product — it extends to how we get it to you.
Order Tracking You'll receive an email with tracking details as soon as your order ships. If you haven't received tracking information within 7 business days, please contact us at support@eco2store.com.
International Shipping We currently ship within the United States. International shipping options are coming soon.
Returns & Exchanges
We want you to love your ECO2STORE purchase. If something isn't right, we're here to help.
Return Policy
- 30-day return window from the date of delivery
- Items must be unworn, unwashed, and in original condition with tags attached
- Free returns with a prepaid shipping label
Exchanges
- We offer exchanges for different sizes or styles
- To start an exchange, contact us at support@eco2store.com with your order number and the item you'd like instead
Refunds
- Full refund to your original payment method
- Refunds are processed within 5–7 business days after we receive your returned item
What We Can't Accept Because our products are made to order, we cannot accept returns on items that have been worn, washed, or altered. Items with visible signs of use are not eligible for return or exchange.
How to Start a Return Email us at support@eco2store.com with your order number and reason for return. We'll send you a prepaid return label and instructions within 1 business day.