Shipping & Returns
Shipping & Returns
Shipping
All ECO2STORE products are made to order — your item is crafted specifically for you after your order is placed. Here's what to expect:
Production
2–5 business days
Delivery
5–10 business days
Total estimate
7–15 business days
Carbon-neutral shipping Every ECO2STORE order ships carbon-neutral. We offset the environmental impact of every shipment — because sustainability doesn't stop at the product.
Order tracking You'll receive a tracking email as soon as your order ships. If you haven't received tracking details within 7 business days, please email support@eco2store.com.
Domestic shipping only We currently ship within the United States. International shipping options are coming soon.
Free shipping on orders over $75 Standard shipping is free for all qualifying orders shipped within the United States.
Returns & Exchanges
We accept returns within 30 days for damaged, defective, or incorrect items. If you're not fully satisfied with your order, please contact us — we're committed to making it right.
We stand fully behind the quality of every product we make. Because our items are made to order, we handle returns differently than traditional retailers. While we may not accept all returns for change of mind, our team is always available to review each situation and help find a fair resolution.
Eligible issues
- Item arrives physically damaged or broken
- Printing defect — wrong design, misalignment, or color issue
- Wrong item sent
- Significant size discrepancy from our published size guide
Non-returnable situations
- Change of mind or buyer's remorse
- Incorrect size ordered (please check our size guide before purchasing)
- Color variations due to monitor or screen differences
How to report an issue
1
Email us within 30 days of delivery Send your order number and clear photos of the issue to support@eco2store.com.
2
We review and respond Our team will respond within 1 business day with a resolution.
3
Replacement or full refund We'll send a replacement item or issue a full refund to your original payment method — your choice. In most cases, you will not need to return the item.
4
Refund timing Approved refunds are processed within 5–7 business days of our decision.